A company hosts a public web application on AWS. The application provides a user feedback feature that consists of free-text fields where users can submit text to provide feedback. The company receives a large amount of free-text user feedback from the online web application. The product managers at the company classify the feedback into a set of fixed categories including user interface issues, performance issues, new feature request, and chat issues for further actions by the company’s engineering teams. A machine learning (ML) engineer at the company must automate the classification of new user feedback into these fixed categories by using Amazon SageMaker. A large set of accurate data is available from the historical user feedback that the product managers previously classified. Which solution should the ML engineer apply to perform multi-class text classification of the user feedback?